1. Introduction
These terms govern the use of this website and, where a separate agreement does not say otherwise, the provision of services by 3-102-968550 Sociedad de Responsabilidad Limitada. Where a signed agreement exists between us and a client, that agreement prevails over these terms in the event of a conflict.
2. Acceptance
By using this website you accept these terms. If you do not accept them, do not use the website. If you use it on behalf of a company, you confirm that you are authorised to bind that company.
3. Definitions
- Services: crypto payment acceptance, payouts, settlement, screening and related reporting.
- Client: a business that has entered into an agreement with us.
- Transaction: a transfer of digital assets processed through the services.
- Digital asset: a cryptographically secured representation of value transferable on a distributed ledger.
4. Scope of services
We provide payment processing and related operational services to businesses. We are not an exchange, a wallet provider, a custodian, an investment firm or a retail financial services provider. Nothing on this website is an offer of financial services to the public, investment advice, or a solicitation to buy or sell any asset.
We do not provide services to individuals acting outside a business capacity.
5. Access and use
You agree not to interfere with the website or the services, not to attempt unauthorised access, not to use them for any unlawful purpose, and not to misrepresent your identity or authority. We may suspend access where we reasonably believe any of these has occurred.
6. Accounts and security
Where credentials are issued, the client is responsible for keeping them confidential and for all activity carried out with them. Keys must be rotated or revoked promptly if compromise is suspected, and any suspected compromise must be reported to us without delay.
7. Identity verification, KYC and AML
Before providing services we carry out customer due diligence, and we repeat it periodically and whenever circumstances change materially. We may request documents and information about corporate structure, beneficial ownership, source of funds and the business model behind the payment volume.
We may delay, hold, decline or reverse a transaction, and may suspend or terminate a relationship, where required by applicable law or by our internal risk policy. We are not obliged to disclose the reasoning where disclosure would itself breach a legal obligation.
8. Payments and transactions
Transactions on a distributed ledger are generally irreversible once confirmed. It is the client's responsibility to verify destination addresses, amounts and networks before submitting an instruction. We are not able to recover funds sent to an incorrect address.
Where a rate is quoted, the quoted rate applies for the period stated at the moment of quoting. Underpayments, overpayments and late arrivals are handled according to the procedures agreed with the client.
9. Fees
Fees are set out in the agreement with each client and depend on volume, asset mix and payment model. We do not publish a public price list. Network fees charged by a blockchain are separate from our fees and are outside our control.
10. Risk disclosure
Digital assets are volatile. Their value can fall as well as rise, networks can congest or fork, and protocols can fail. We make no representation about the value or suitability of any asset, and we do not guarantee any commercial outcome. Clients are responsible for their own assessment of these risks.
11. Intellectual property
The content, design and code of this website belong to us or our licensors. You may not copy, reproduce or create derivative works from them without our written permission, except as permitted by mandatory law.
12. Limitation of liability
To the maximum extent permitted by applicable law, we are not liable for indirect or consequential loss, loss of profit, loss of business or loss of data. Nothing in these terms excludes liability that cannot lawfully be excluded. Any cap on liability is set out in the agreement with the client. [TBD: the cap and its wording require counsel review against the confirmed governing law.]
13. Indemnity
The client agrees to indemnify us against claims, losses and costs arising from its breach of these terms, its breach of applicable law, or its provision of inaccurate information to us.
14. Privacy
Personal data is processed in accordance with our Privacy Policy, which forms part of these terms.
15. Governing law and disputes
These terms are governed by the law of the jurisdiction in which we are established, and disputes are subject to the courts of that jurisdiction, unless a signed agreement provides otherwise. [TBD: to be completed once the jurisdiction of establishment is confirmed.]
16. General
If any provision is held invalid, the remainder continues in force. Our failure to enforce a provision is not a waiver of it. We may update these terms; the version published on this page is the current one.
Questions about these terms: legal@solvexadigital.com.